Last updated: 22/10/2026
Complaints Procedure and Handling.
Strikes Property Services Limited take pride in our work and even more so in our complaints handling if/when they arise.
If you wish to make a complaint you may do so, in writing by emailing our MD Chris Bane at chris@strikescs.com, and/or Janet Morris janet@strikescs.com, or you can write to us at the following address:
Strikes, 38 Northgate, Northgate Business Centre, Newark, Notts, NG24 1EZ
How do I go about making a complaint?
Firstly, you must ask yourself if your complaint is really about the actions of the Strikes Enforcement Officer or an Enforcement Agent or and member of office staff acting on their behalf or on their own, or any other member of the Strikes Property Services Limited team.
Remember, if you are the debtor:
- When a Writ (The Courts Order for the High Court Enforcement Officer to act) has been issued by the High Court, it was issued at the request of the creditor. It is the creditor who says you owe money and decides the how it should be paid, not the High Court Enforcement Officer. Once the writ has been issued, the High Court Enforcement Officer through his Agents must try to collect money owed as soon as possible;
- If your complaint is that you do not owe the money, or that the creditor has refused to accept your offer to pay by instalments, then you need to seek independent advice on what to do to protect your position
- Was the role being carried out, under the Taking Control of Goods Act or a High Court Writ of Possession or Control? If not, then this falls out with the enforcement industry
If your complaint falls out with the work or legislation of the Enforcement industry. i.e it is not a role or instruction carried out by someone in the capacity of an Enforcement Agent or High Court Enforcement Agent then your complaint will still be dealt with by this procedure but outwith the National Standards for Enforcement Agents.
Please be sure to include the time and date when the incident complained of occurred, where this is appropriate and any other relevant information.
Please:
- make your complaint as soon as possible
- keep a copy of it since you may need it for future reference; and
- make sure it contains all the evidence you have
What will happen when I have made my complaint?
Your complaint will be acknowledged on the day it is received if that day is a working day or, on the next working day if it is received when the office is closed.
Who will deal with my complaint?
Your complaint will be dealt with initially by Chris Bane and/or Janet Morris, who are responsible for handling complaints. A record will be made of your complaint, and Chris/Janet will ask for a report from the High Court Enforcement Agent / Enforcement Agent and / or member of staff concerned. Once this is received, they will consider your complaint and the report and decide whether or not your complaint appears to be justified. You will be told of the decision either by email or via the postal service within 30 days. If, for whatever reason we need an extension to this, it will be no more than a total of 45 days. Reasons for extension maybe to review footage, sickness, or annual leaves, or in some instances where there is an excessive amount of communications to go through and investigate.
If your complaint is found to be justified, the letter will also tell you what it is proposed that should be done about it.
Do I have to accept the decision as final?
No, you do not. If you are unhappy with the decision, you can ask for the complaint to be reviewed by the Authorised High Court Enforcement Officer, Mr Andrew McDermott, if the agent’s role was under a High Court Writ. If it was under any other role, it will be reviewed by our external Solicitors.
